1. Launch. All downloads and CDs automatically launch which prevents most tech support problems. Some products take a moment longer because they go right into startup mode: in other words, there is nothing to install on your hard drive and the files do not have to "initialize" your hard drive.

If your download or CD does not auto launch, it means that you have accidentally disabled the "AutoStart" feature of your PC. To start your download or CD manually please follow the directions below:

1. From your desktop click on the Start menu and then click on Run .
2. Click on Browse and select your CD-ROM drive from the dropdown list or click on your download icon.
3. Select the Setup.exe file on the CD-ROM or on your download icon.
4. Click on Open , then click on OK .
5. Then follow the installation instructions.

2. Windows Conflicts. In some cases downloads and CDs such as Typefonts, which must be installed, resist installing due to system conflicts on your PC. The good news is this problem "alerts" you to a Windows issue; the bad news is you have to click on the "ignore" button to install or move forward and use your download or CD.

If you are on a network, you must get network permission to install. This is an administrator issue. Even networks of one! sometimes require this. In corporate networks it is especially required, and for many good reasons. Contact your IT manager if this happens to you.

3. How to Advice. How to advice is consulting and we are not consultants. However, just grabbing a more experienced user can often help you get more out of each download or CD, especially products like Simply Money, Typefonts, Legal Forms, and/or Home Repair. Overall our products are easy to use. After all, Classic TV Commercials and The Three Stooges are just TV commercials and The Stooges!

Buy our downloads and reduce your carbon footprint 100% Even our CDs in cardboard sleeves reduce your carbon footprint (waste) by 81.22%! versus buying jewel cases. Your purchases save the equivalent of a trailer truck driving around the world (25,000 miles!) every 4 months delivering our CDs to our carbon conscious retailers.

When buying downloads direct from us you save 100% of the transportation and carbon costs associated with sending any physical CD through the mail to you. There is also a major cost savings which allows us to now sell our downloads at $3.99 each versus physical CDs at $10 each, prepaid to you. Win/win/win: You, us, and the environment too!

Some people would like to print out pictures or text appearing in your downloads or on your CDs.

The following are the best instructions to do so:

1. Get what you want to print on show it on your PC monitor screen.
2. Maximize the window (top right corner) if you want to do so to increase the area shown.
3. Press the "Print Screen" button on your keyboard (usually located on the top row, right side).
4. This copies the contents of the screen to the clipboard.
5. Then, click on your "Start" button, go to "Programs," then Accessories, then "Paint".
6. This opens MS Paint.
7. Go the Edit Menu and choose "Paste".
8. You will then be asked if you want to enlarge the bitmap area.
9. Choose "Yes".
10. The "screen shot" will then appear in the Paint Window.
11. Go the file menu and print in the usual way.

For all other tech support questions, contact us by email at: tom@discountaudiobooks.com